FAQs

1. General Information

2. Making a New Booking

3. Payments

4. Managing Your Booking

5. Earning Points

6. Changes, Cancellations, and Amendments

7. Other





1. General Information


Am I eligible to use Amplify Travel for my travel bookings?
Primary Cardholders of the Amplify Rewards Program are eligible to redeem with Amplify Travel provided you meet the minimum requirement of 3,000 Amplify Points. New bookings made via the Amplify Rewards Service Centre 1300 490 641 incur a Concierge Fee:
  • AUD$21.95 per booking for domestic bookings,
  • AUD$19.95 per booking for trans-Tasman bookings, and
  • AUD$39.90 per passenger for international bookings.

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Who can I book travel for?
With Amplify Travel, you can book travel for anyone, as long as you are the Primary Cardholder of the Amplify Rewards Program.

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Can I make a booking and choose not to redeem my Amplify Points?
In order to complete a booking transaction with Amplify Travel, you are required to use a minimum of 3,000 Amplify Points. Amplify Travel allows you to pay for your travel booking in points or a mix of points and pay. Please refer to section 3 for further details on payment options.

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2. Making a New Booking


Can I make a booking via the Amplify Rewards Centre?
Yes, you can make a booking for flights, hotels, car hire, packages, and other travel services including cruises with the Amplify Rewards Service Centre on 1300 490 641.

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What is a 'flight + hotel' booking?
If ‘flight + hotel’ is selected in the search panel on the home page, this will return flight results followed by hotel results for the same date(s) and it allows you to book both in the same booking transaction.

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Can I book multiple stops on my flight booking?
Yes, select the ‘multi-leg’ option on the flight search panel to book up to 5 flights on the one booking.

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How far in advance do I have to make booking?
Flight - The majority of international flight bookings can be booked for travel a minimum of three days in advance of the departure date but this varies by airline.
Hotel - You can usually book hotel accommodation for check-in a minimum of one day in advance, but this varies by hotel.

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How do I book flight(s)?
Booking flights on the Amplify Travel website is easy. Simply follow the steps in sequence to complete your booking.

  • Select the 'Flights' button in the search panel on the top left side of the home page.
  • Complete your required itinerary which includes the type of fare (one-way or return), destination, dates of travel, and number of people travelling.
  • The next page will provide you with a range of fares and flights. Select your flights and enter the passenger(s) name(s) that match the name(s) on their passports and any Frequent Flyer account details. Complete the traveller information section.
  • Complete the payment section by moving the Payment Slider to select the number of Amplify Points (minimum of 3,000 Amplify Points required) to use and the pay component will be automatically calculated in the box below.
  • Complete your credit card details for the pay component.
  • You must accept the Amplify Travel Terms & Conditions and Privacy Policy before proceeding with your booking.
  • Your Booking Reference Number will appear on the booking confirmation page and a confirmation email will be sent to the email address you provided during booking. You will also be emailed your flight e-ticket.

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How do I book hotel night(s)?
Booking hotels online with Amplify Travel is easy! Simply follow the steps in sequence to complete your booking.

  • Select the ‘Hotels’ button in the search panel on the top left side of the home page.
  • Complete your required itinerary which includes the destination, dates of travel, number of rooms required, and number of people travelling.
  • Select your hotel and view further details.
  • Select a room type and complete the traveller information section.
  • Complete the payment section by moving the Payment Slider to select the number of Amplify Points to use (minimum of 3,000 Amplify Points required) and the pay component will be automatically calculated in the box below.
  • Complete your credit card details for the pay component.
  • You must accept the Terms & Conditions and Privacy Policy before proceeding with your booking.
  • Your Booking Reference Number will appear on the booking confirmation page and a confirmation email will be sent to the email address you provided during booking. The confirmation email will include your hotel e-voucher.

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What other Terms &Conditions may apply other than those applying to the Amplify Travel program?
In addition to the Amplify Travel Terms &Conditions, all bookings may be subject to rules or conditions as set by the carrier (which may include separate fees and taxes).

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3. Payments


Can I select the amount of Amplify Points used for my booking?
Yes. On the payment page you can select the amount of Amplify Points you want to use by moving the Payment Slider from left to right. This will automatically calculate the amount of Australian dollars that will be due. A minimum of 3,000 Amplify Points is required to complete each booking.

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What if I don’t have enough Amplify Points for my booking?
You will not be able to complete your booking unless you have the minimum amount of Amplify Points required, which is 3,000 Amplify Points. Amplify Travel allows you to pay for your travel booking in points or a mix of points and pay. You may use any Mastercard, Visa or American Express credit card in order to pay for the dollar value amount of your booking.

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Is there any service charge when booking with Amplify Travel?
Bookings made online do not incur any service charges. New bookings made over the phone via the Amplify Rewards Service Centre incur a Concierge Fee of AUD $21.95 per booking for domestic bookings, AUD$19.95 per booking for trans-Tasman bookings, and AUD$39.90 per passenger for international bookings.

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What payment methods are accepted by Amplify Travel?
Amplify Travel allows you to pay for your travel booking in points or a mix of points and pay. You may use any Mastercard, Visa or American Express credit card in order to pay for the dollar value amount of your booking; however, you will only be able to earn Amplify Points on the pay portion of the booking if you use your Amplify Rewards Credit Card. The minimum requirement to redeem for your travel is 3,000 Amplify Points

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4. Managing Your Booking


What are the service hours of the Amplify Travel?
The Amplify Rewards Service Centre is open from Monday to Friday 8am – 8pm AEST (excluding national public holidays). When in Australia please call 1300 490 641 and when overseas call +61 2 8098 9426 (international calling rates apply to calls to this number).

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What if I don’t receive my email confirmation upon booking?
If you have successfully made a booking but do not receive an email confirmation within 2 hours, or your e-ticket or e-voucher within 48 hours, please check your spam folder. If you are still unable to locate the confirmation email, e-ticket and/or vouchers, please call the Amplify Rewards Service Centre on 1300 490 641 during service hours.

If you have submitted a booking but do not see the confirmation page, please call the Amplify Rewards Service Centre on 1300 490 641 during service hours.

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What do I do if I've misplaced my flight e- ticket or hotel voucher?
You can go to ‘My Bookings’ in the user menu on the left hand side of the header on the Amplify Travel website to re-print your itinerary and hotel voucher. To obtain a copy of your e-ticket, please call the Amplify Rewards Service Centre on 1300 490 641.

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How do I check if my Amplify Points balance has been updated after I complete my booking?
Once you complete your booking, please click ‘Return to Main Page’ in the user menu on the left hand side of the header on the Amplify Travel webpage to go back to the main Amplify Rewards website for your updated Amplify Points balance.

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5. Earning Points


Can I earn Amplify Points from the pay component of my booking in Australian dollars?
Yes. The pay component of your booking is eligible to earn Amplify Points if you use your Amplify Rewards Credit Card for the payment portion of the booking. For more information on earning Amplify Points, refer to the Amplify Rewards Terms and Conditions.

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Can I earn Air Miles or Frequent Flyer points from my flight booking?
Air Miles and Frequent Flyer points can be earned from eligible flight tickets* if you are a member of the relevant program. Your membership number for the affiliated airline with which you are travelling should be entered at the time of booking and it will be recorded during your booking. If you are an Air Miles or Frequent Flyer member, please retain your air ticket and boarding pass, as we cannot be held responsible for obtaining copies of your air ticket at any future date.

* Points earned from eligible flight tickets will depend upon the flight ticket’s fare class and the terms and conditions imposed by the relevant airline.

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6. Changes, Cancellations, and Amendments


How do I change or cancel my flight booking?
All amendments and cancellations to flights can be made via the Amplify Rewards Service Centre on 1300 489 586. Amplify Travel Program amendment and cancellation fees apply. If you require an urgent change to your flight outside of the Amplify Travel Service Centre’s service hours, please contact the airline directly.

Special note: Amendments and cancellations are subject to the conditions associated with the fare type purchased. Some fares do not permit cancellations or routing changes.

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How do I change or cancel my hotel booking?
All amendments and cancellations to hotel can be made via the Amplify Rewards Service Centre on 1300 490 641. Amplify Travel Program amendment and cancellation fees apply.

To change or cancel your online hotel booking (including a change to your check-in time, date, or requesting a late arrival) within 48 hours of the check-in time, please follow the instructions on your e-voucher regarding the most suitable contact number and call the hotel directly.

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What are the amendment and cancellation fees should my travel plans change?
In certain circumstances, amendments and cancellations may not be possible. If amendments and cancellations are possible, one or more of the following fees components will apply:

  • Travel Suppliers’ amendment and cancellation fees, which can vary by Travel Supplier, fare type and room type. Travel Suppliers’ amendment and cancellation fees are available online or will be confirmed by your travel consultant at the Amplify Rewards Service Centre at the time of your booking, cancellation or booking change request.
  • Amplify Travel Program Amendment Fees for bookings:
    • AUD$33 per traveller for domestic bookings;
    • AUD$30 per traveller for trans-Tasman bookings;
    • AUD$75 per traveller for international bookings.
  • Amplify Travel Program Refund Processing Charge in the event of Cancellation or Amendment:
    • AUD$55 per traveller for domestic bookings;
    • AUD$50 per traveller for trans-Tasman bookings; and
    • AUD$300 per traveller for international bookings,

All amendments and cancellations to hotel can be made via the Amplify Rewards Service Centre on 1300489 586. Amplify Travel Program amendment and cancellation fees apply.

To change or cancel your online hotel booking (including a change to your check-in time, date, or requesting a late arrival) within 48 hours of the check-in time, please follow the instructions on your e-voucher regarding the most suitable contact number and call the hotel directly.

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What is the refund policy should I cancel my plans?
When a booking is cancelled, the Amplify Points component of the booking less any applicable cancellation fees, will be held in credit by Amplify Travel for you to make another new booking. These Amplify Points must be used for one new booking via the Amplify Rewards Service Centre within 12 months from the date of cancellation, failing which they will be forfeited.

The pay component, less any applicable cancellation fees, will be refunded to the credit card that was used at the time of booking. The Concierge Fee of the original booking is non-refundable.

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What happens if I miss my flight or do not arrive at my hotel?
No refund or credit of Amplify Points will be reimbursed if the booking is not used.

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7. Other


I have special needs when I travel. Will my online Amplify Travel booking cater for these?
If you have special needs, please call the Amplify Rewards Service Centre to discuss your needs before proceeding with your booking online. The Amplify Rewards Service Centre will best accommodate to any special requests however this is also dependant on the airline or hotel. The Amplify Rewards Service Centre can be contacted on 1300 490 641 within Australia or on +61 2 8098 9426 when overseas (international calling rates apply to calls to this number) from 8am to 8pm AEST Monday to Friday (excluding national public holidays).

Typically, special service requests include:

  • Passengers who require mobility assistance to board/disembark the plane
  • Passengers who have had surgery recently
  • Passengers who have a medical condition
  • Passengers who are travelling with sharp objects i.e syringes and injection pens
  • Passengers who have a disability
  • Unaccompanied minors (children under 12 years old. Please note some airlines will not allow children to travel unaccompanied)
  • Passengers travelling with domestic pets
  • Travellers requiring interconnecting rooms
  • Travellers requiring a disability fitted room

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What type of compatible browsers is this website best viewed from?
This website is best viewed with the following supported browser types and versions: Internet Explorer 8 or above versions, Firefox (latest non-beta version), Chrome (latest non-beta version). For compatible browsers like the Safari Desktop (latest version), some features may not be available and / or the presentation may be less than optimal, however eligible cardholders will still be able to complete a booking.

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Amplify Travel is operated by Mastercard Travel Solutions Australia Pty Ltd ABN 70 003 745 999, ATAS A10708.

©2018 Mastercard Loyalty Solutions Australia Pty Ltd.



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